常见问题
HOW DO I BUY TICKETS?
Simply go to our ticket shop, click the event you are interested in and hit the red button 'BOOK NOW'. Snag your ticket ahead of the event to save a few bob to spend on extra goodies at the festival. You'll thank us later.
During the week of UFF, you can also get daily passes in person at the onsite UFF Box Office at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps).
WHAT IS A 1-DAY PASS?
If you only have limited time in Ubud and stay for one day, our 1-Day pass is what you need. Go to our ticket shop, decide on the day and lock in your ticket.
WHAT IS A 3-DAY PASS?
With so many delicious things to see and do, it's a challenge to get around at UFF in one day. This is why we created our 3-Day pass, so you can keep hitting it up again and again. Get on to our ticket shop to book your 3-Day pass!
ARE THERE ANY FREE EVENTS?
Our in-person festival event is ticketed and is not free. With a Daily pass, you can choose between a huge range of delicious sessions spanning three days, such as our Teater Kuliner sessions, our in-depth Food for Thought discussion series, nightly film screenings, and much more.
DO I NEED AN EXTRA TICKET FOR ANY SPECIAL EVENT?
To join our Masterclasses and Special Events, you need an extra ticket. Book your ticket in advance, as these sessions and events are usually in high demand. Have a poke around the program, check out the timings and get your ticket here.
HOW CAN I MEET THE SPEAKERS?
We get you. Our Patron Package is just the ticket – complete with two 3-Day passes for you and a friend, a special invitation to the official UFF Pre-Event with the opportunity to meet the highlight speakers and other interested festival-goers, and much more. Head here to check out the details.
I HAVEN'T RECEIVED MY TICKET CONFIRMATION EMAIL; WHAT SHOULD I DO?
Our purchase confirmations are sent via email from our ticket partner, BigTix. If you can't find them in your inbox, the best place to check first is your junk mail in case they've been misfiled (you'll be amazed what you find in there). If you still can't track them down, contact our service team at [email protected]
WHERE DO I PICK UP MY WRISTBAND?
As a Daily pass purchaser, you will receive a wristband at the Box Office. The wristband can be collected at the onsite UFF Box Office at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps). You must provide identification and proof of purchase in order to collect your wristband.
For all Special Events, Masterclasses, Food Tours, and other ticketed events taking place outside of the Festival Hub, your ticket purchase confirmations will suffice (printed or displayed on your device). You do not need to collect any tickets for these events from the Festival Box Office.
WHEN CAN I PICK UP MY WRISTBAND?
You will be able to exchange your day passes for a festival wristband during the week at the onsite UFF Box Office at Jalan Raya Sanggingan in Ubud, Bali (View in Google Maps).
HOW MUCH SHOULD I LOAD ON MY WRISTBAND?
We recommend loading a minimum of IDR150,000 to your wristband at the initial top-up in order to maximise your experience at the festival venue. Most dishes at UFF are priced between IDR50,000 and IDR100,000.
CAN I GET A REFUND OF MY UNSPENT MONEY?
Yes, you can! Make sure you hold onto your wristband after the event (it is essential for your refund), and you can claim your refund at the refund station on the exit.
DO CHILDREN REQUIRE A FESTIVAL PASS TO ATTEND?
Children under twelve can just pitch up and join in the festival venue – provided they have an adult with them, of course. Children six and over need to have their own festival pass ticket.
CAN CHILDREN VISIT ANY SPECIAL EVENT?
If you have booked tickets for our Masterclass sessions, we ask you not to bring your kids. In general, kids are also not permitted to partake in any food or drink on offer as part of the event and may not be permitted to licensed venues.